AI & Automation Studio for SMEs Less busywork. No missed enquiries.
We build AI that takes the repetitive work off your team and answers your customers before they go elsewhere. The kind big firms pay six figures for, sized and priced for small and medium-sized firms.
The call is free. If there's a fit, we propose a £137.50 Discovery Sprint.
Four example screens with illustrative names. Repetitive work: a shared inbox sorted into urgent, enquiry, supplier chasing you and invoice, and an overdue invoice chased with a polite reminder on day 1 and a firmer one on day 7, the chase stopping once the payment email arrives. Enquiries: a WhatsApp message at 21:47 answered, a Saturday 10:15 viewing booked once the customer says to book it, and the lead saved with a reminder set. Documents: a staff question about holiday answered from the staff handbook, with the section cited. Customers: four customers, each with their last purchase and a next action: call today, send a nudge, a win-back offer, or leave for now.
The four outcomes in detailWhat we take off your plate
Pick one to see what it does and what we build for it.
Answered while you're closed.
Every enquiry handled, routed and followed up, day and night. Qualified and booked in your voice, with a person pulled in the moment it matters.
What we build
- AI agents across your channels
- Voice AI that answers the phone
After-hours call
An example: a heating firm is closed when Jo Hartley rings at 19:42. The voice agent answers and asks about a gas smell first; there is none. It notes no heating or hot water, a fault light and half a bar on the gauge, and that her 84-year-old mother is staying, so the job is flagged as a priority and booked for the first slot tomorrow, 8 to 10. A confirmation text goes to Jo at 19:46.
The answer, and where it came from.
Ask your contracts, policies and records a question like you'd ask a colleague, and get the answer with its source. Case-law search, policy lookup, candidate matching.
What we build
- Knowledge bases & plain-English search
- Legacy data migration & cleanup
Answer from a lease
An example: someone asks whether the Leeds office lease can be ended early. The lease is read, clause 12.2 on page 7 is found, and the answer quotes it word for word: the tenant may end the lease on 30 June 2027 with at least six months’ written notice, if the rent has been paid and the office is empty on that date.
Scans to records
An example: scanned property certificates are read one by one into a compliance table. A landlord gas safety record for 14 Micklegate has its next check due on 3 November 2027, and a reminder is set. An electrical installation condition report for 7 Bootham is valid, with its next inspection due on 14 June 2029. An energy performance certificate for 22 Clifton has a date too faint to read, so it is sent to a person to check rather than guessed.
Know who's ready, and who's gone quiet.
Your customer and lead data clustered, labelled and scored, so sales and marketing act on real segments. No big training dataset needed.
What we build
- Segments by behaviour, intent, priority
- Lists marketing can act on directly
Garage
An example: an independent garage’s October. 31 cars have an MOT due, and 4 regulars whose MOT passed in September have not booked. Reading the job cards from their last visits finds 9 cars with work already advised or quoted, worth £1,245, such as a Focus quoted £145 for front pads in March; those reminders go out with the quote attached. The 4 regulars who have gone quiet, such as a Qashqai owner who has come every year since 2019, are flagged for a call. Two cars are left off: one owner has moved to Leeds and another car was scrapped. The other 20 get a plain reminder, 29 in all.
A dashboard you can see. No black boxes. Everything we build comes with a screen you can read and control, and plain-English training for your team.
What this looks like in your sector
Find your line of work. Each card is a worked example of what we'd build, not a client story.
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Letting agents
Renters' Rights Act prep, without the panic.
Compliance documents out of old inboxes and into a readiness dashboard. Every legal-adjacent output is a draft for your sign-off.
DocumentsSee the lettings demo
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Dental, aesthetic & vet clinics
The enquiries you lose after hours, recovered.
Answered and booked in seconds, day and night. Reminders sent, no-shows chased.
Enquiries
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Recruitment agencies
Candidates matched before they go cold.
CVs parsed and matched in plain English, and follow-ups that send themselves and land in your CRM.
Documents
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Content creators
Publish more, edit less.
Long recordings cut into clips, and captions and posts drafted in your voice. You stay the editor in chief.
Repetitive work
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Trades & home services
Missed calls become booked jobs.
Enquiries answered while you're on the tools, quotes drafted from a photo and a voice note, and invoices chased without the awkward call.
EnquiriesRepetitive work
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Accountants
January shouldn't hurt.
Client records chased, extracted and matched against the bank feed, so your team reviews instead of retyping.
Repetitive work
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Solicitors
First-pass document review that never sleeps.
Leases and contracts read, clauses flagged, summaries drafted, each one a draft for your sign-off.
Documents
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E-commerce brands
Stop sending everyone the same email.
Customer and order data clustered and scored, so marketing acts on real segments.
Customers
Not your sector? The pattern is the same.
- 1Find the messy data everyone else ignores.
- 2Classify it and pull out what matters.
- 3Build the fix at a fixed price.
- 4Hand you a dashboard you can see.
Working demo
A working demo, not a mock-up.
Micklegate Lettings is a letting agency we invented to show the work. The agency, its homes and its people are made up. The assistant answering its enquiries is real software, the kind we build for clients.
Answers straight away
Day or night, and it says up front that it's an AI assistant.
Qualifies, one question at a time
Budget, move-in date, household, pets, employment. It skips what you've already told it.
Offers real viewing times
Free slots from the diary the branch already uses, then books the one you pick.
Hands over to a person
Ask for a human and it stops, and the conversation lands in the team's inbox.
How working with us works
You see what's worth building before anyone quotes for building it.
Where everyone starts
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Free intro call
Tell us where the hours go. If there's a fit, we propose a Discovery Sprint.
Free
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Discovery Sprint
Two hours on your real work, then a two-page automation audit. If automation isn't worth it for you yet, we'll tell you. That's a useful answer too.
£137.50
Then, only if it's worth building
Quick Win build
One fixed-price automation, live in two to four weeks. Paid 50/50.
Growth retainer
We run it, watch it and keep building. Monitoring, new automations and priority support.
Specialist projects
Custom agents, knowledge bases, web and app builds, platforms.
Enablement Workshop
Hands-on training for your team, on their real work.
A team, when it takes one
Senior specialists we have worked with and vetted, brought in for the specific skills a challenge needs.
Each one is scoped and quoted with you after the Sprint, before any work starts.
We're taking on a small number of first projects at reduced or no cost to build our portfolio.Remote projects across the UK, Europe and the Americas. Prices are in GBP; international proposals can be quoted in EUR or USD.
Straight answers
“We're not technical, we won't understand it.”
You don't need to be. You get a dashboard you can read, plain-English reporting, and a human you can call. No jargon, no architecture diagrams.
“What if it breaks?”
We don't build it and disappear: monitoring and support are part of how we work. And anything legal-adjacent is always a draft for your sign-off, never an autopilot.
“Who owns what you build?”
The point is to take work off your plate, not to tie you to us. Anything we build for you on a project is yours once it's paid for in full, documented so anyone you bring in later can pick it up. If we run a service for you on a retainer, the proposal sets out what transfers.
“Why not just use an off-the-shelf tool?”
Off-the-shelf tools are great, until they don't talk to each other, or to the messy data in your inbox and old spreadsheets. We connect what you already have, and build what's missing.
“You're new. Why trust you?”
You don't have to take it on trust. Watch the lettings demo work, then start with a two-hour Discovery Sprint. You see the plan, and what it would cost, before you commit to anything bigger.
Why now
54%
of UK SMEs now use AI in some form, up from 23% just three years ago.
14%
of micro businesses use AI, against 36% of large firms. The capability exists; the access doesn't. That's the gap we close.
73%
of consumers would rather message a business than contact it any other way, and 72% say they're more likely to buy from one they can message.
82%
of UK businesses that have adopted AI say it has increased their productivity, and 76% say it has boosted their profitability.
Who's behind it
Retrieverworks is new; the experience behind it isn't. AI, automation, data pipelines and integrations since 2017, across healthcare, financial services, insurance and energy, in work where getting it wrong was not an option. Small and medium-sized firms deserve that same standard, so that is what we build to, at a size and price that fit. When a project needs more hands, we bring in senior specialists we have worked with and vetted, in the UK, Brazil and beyond.